BOUJIEKIDS Returns and Refund Policy
All personalised items are custom made to order and are therefore non-refundable and non-exchangeable unless proven to be faulty. Please take care to order the correct size.
For faulty items, if you fall outside of the standard 30 days returns policy, we believe the best way to find a resolution that works for both of us is on a case by case basis. We will treat everyone as an individual with honesty and respect, and in doing so we believe you will do the same. We may not always provide the outcome you were hoping for, but we will always take our values into consideration to make what can be difficult decisions.
Garment Care: Wash inside out on a gentle wash at 30°c - PLEASE DO NOT TUMBLE DRY!
To protect all our customers and make sure we handle every return or exchange with fairness, we will not accept a return or exchange in or outside our standard returns policy in some situations, these include:
- Personalised items, unless a manufacturing fault
- Clothing that has been laundered in a manner other than the recommended instructions
- Any item that has been misused through negligence, abuse or improper care
- Items showing obvious excessive wear and tear
- On occasion when we feel there has been an abuse of our returns policy in the past.